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More about behaviour | Changing Ways | Increase impact with behavioural knowledge

More about behaviour 

  • Writer's pictureJulie de Vaan

Increasing satisfaction and safety ('s-Hertogenbosch)

Updated: Aug 25, 2022


The Municipality of 's-Hertogenbosch is committed to increasing the satisfaction and safety of residents and visitors. We help the municipality to create a pleasant environment in which everyone feels comfortable and treats each other with respect.


Increasing satisfaction

We investigate which factors influence the satisfaction of residents and visitors in public space in different situations. Based on this, we set guidelines to increase satisfaction for all kinds of different functions within the municipality, such as communication advisors, supervisors and district managers. These help them to deal with all kinds of different situations in the right way.


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