Julie de Vaan
Increasing satisfaction and safety ('s-Hertogenbosch)
Updated: Aug 25, 2022
The Municipality of 's-Hertogenbosch is committed to increasing the satisfaction and safety of residents and visitors. We help the municipality to create a pleasant environment in which everyone feels comfortable and treats each other with respect.
We investigate which factors influence the satisfaction of residents and visitors in public space in different situations. Based on this, we set guidelines to increase satisfaction for all kinds of different functions within the municipality, such as communication advisors, supervisors and district managers. These help them to deal with all kinds of different situations in the right way.
Preventing alcohol-related nightlife violence
We investigate why going out can lead to violence among young people. This research forms the basis for the design of a new campaign. It consists of various communication outlets and interventions that are implemented in nightlife areas to increase awareness among youngsters, to ask for and create commitment for a non-violent night before going out, and to emphasize that violence is not and should not be the norm.
Reducing nuisance caused by dog poop
One of the most common complaints the municipality get is about dog poop. We investigate why some people experience and why some people cause this nuisance. Based on this knowledge, we develop a number of effective interventions and communication outlets. These intend to:
Increase clarity about the municipality's dog policy
Give people more of a say in this policy
Make cleaning up dog poop easier
Increase (mutual) appreciation and respect
Use the principle of reciprocity